Support

Need a hand?

Email us at support@menupixie.com and we’ll get back to you as soon as we can. Include the phone model and what you were doing when things went sideways — it helps us fix it faster.

Email support

FAQ

What does it cost?
Menu Pixie runs on credits — small consumable packs you buy inside the app through the App Store or Google Play. A scan includes the first 10 pages of a menu; big menus can add 10 more pages for 1 credit, up to 50 pages in all. New installs get starter credits, so your first scans are on us. A failed scan is never charged: you only pay for actions that succeed.
Which languages does it support?
Menu Pixie currently translates menus into 26 languages, and it can read menus in essentially any language you point it at. If yours is missing, tell us on the feedback board — it helps us pick what to add next.
How do the allergen and dietary hints work?
They’re automated hints generated by AI from a photo of the menu — estimates, not facts, and they may be incomplete or wrong. Never rely on them for allergy or dietary decisions — always confirm with the restaurant. The restaurant’s own menu and staff are the only authoritative source.
Where do the dish photos come from?
We source them honestly and label every one: the restaurant’s own photos where available, photos shared by other diners, representative stock photos, or clearly-labeled AI-generated images when nothing real exists yet. AI images are illustrations, not the actual dish.
How do I report a photo?
Every shared photo can be reported directly in the app, from the dish it appears on. A reported photo is removed from serving immediately, and uploads pass an automated moderation check before anyone else sees them.
Is my data private?
Menu Pixie is anonymous by default — no account, no email, no name; an account only exists if you buy credits. You can delete your data from the app’s Settings or by email, and we never sell your data or show ads. The full details are in our Privacy Policy.
When is it launching?
Soon — Menu Pixie is coming to the App Store and Google Play. Follow the roadmap and changelog to watch it happen.

Feature requests, bugs & what’s next

Have an idea, found a bug, or curious what we’re building next? That all lives on our public board:

Feedback — request features and report bugs: menupixie.com/feedback

Roadmap — see what’s planned and what’s in progress: menupixie.com/roadmap

Changelog — see what just shipped: menupixie.com/changelog

Restaurant owners

Your menu appears in Menu Pixie because a diner scanned it. Want something corrected or removed? Email us at support@menupixie.com.